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How do I know that reservation I made is confirmed?
When you have completed filled all information of the reservation
process, an instant on-screen confirmation will appear. It will
show your reservation details as well as your booking number.
We advise you to print it out. Within a couple of hours, you will
receive a confirmation email containing more information such as
the hotel’s contact details.
I had booked a hotel but I did not receive a confirmation by email.
What do I have to do?
The most common reason for not getting a confirmation email is incorrect
email address. please double check your email address before finalising
your reservation. We also have noticed that in some cases our confirmation
email may send in your spam folder. If you didn’t receive your confirmation
email after you have made a booking, please send an email with your
booking number and details to help@R24.org
or Call Reservation centre +66-7741-8528
Cancellation the Reservation?
If you have to cancel a reservation, please do it as early as possible
by email or Fax. Deposits are usually non-refundable unless other
notice.
Given that you entered a valid email address, you will receive
an answer within a few hours. However, due to different time zones
and weekends, this can be delay by up to 24-48 hours in some cases.
Credit Cards and Payments
After the reservation confirmed by R24.org you will be asked for
the payments and deposit to secured your hotel room reservation.
The deposit is usually between 10-30%. The balance to
be paid either direct at the hotel or 2 weeks before arrival. This
depends on seasonal policies
by the hotels and all these details you will receive in our email
response.
Why does R24.org need my credit card details?
In general your credit card details are only required for payment
or deposit for hotel in case you do not arrive or cancel too late.
This might result in a no-show charge. You will pay for your stay
and confirmation.
What types of credit card can I use to make payment and deposit
the reservation?
MasterCard, Visa and American Express are accepted
I do not have a credit card. Can I still book a room?
Unfortunately all hotels require a credit card to guarantee a reservation.
We are not able to process any reservation without a credit card.
For any deposit, you will receive an electronic payment receipt.
In case a balance payment is requested 2 weeks before arrival, you
will also receive an exchange voucher to be shown when check-in.
R24.org and other associated websites are only a provider for information
and communication and not responsible for any services of the resort.
Especially if the resort confirms with help of R24.org, we pass
it to you by email, but R24.org is never responsible for a confirmation
issued
by the hotel or their services.
No claims of recourse can be assert to R24.org and associated websites/partners.
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